When your order begins processing, you should receive a separate email with your tracking information. Processing generally takes 48-72 hours for us to receive and process your order. Once your order is processed you will receive tracking information sent to your email to track your order. Please note that it may take USPS a little time to update the tracking link so that you may accurately track your shipment.
Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Life's Journey will not provide any form of refund nor reship the order.
For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.
Returns, refunds and/or cancellations are currently not allowed online. However, we do offer exchanges and online store credit.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.
All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Support team by emailing firstname.lastname@example.org within 5 business days of the order's delivery date. If authorized, domestic orders will be provided a prepaid shipping label. After receiving the merchandise, we require up to 5 business days to process the exchange.
You will be responsible for paying for your return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Life’s Journey. Original shipping fees are not refundable, however a shipping label will be provided for domestic orders to return the merchandise. Only one prepaid shipping label will be provided per domestic order.
Please Note: We do not accept international exchanges. We apologize for any inconvenience this may have caused.
Please allow 24 - 48 hours for order processing before an order ships. Orders placed after 2PM PST on business days will start processing on the next business day. Additionally, orders placed after 2PM PST on Fridays, or during the weekend, will start processing on the following business day.
*For any national weather delay, please allow 1 additional business day for processing.
SHIPPING CARRIER DELAYS
Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail. In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email email@example.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.
ITEMS SHOW DELIVERED, BUT NO PACKAGE
Contact your local USPS post office. Make sure you contact your LOCAL post office,and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery.